Privacy Policy Statement

1. Purpose and Understanding

ESNAAD Sole Proprietorship LLC ("ESNAAD") and its affiliates place paramount importance on safeguarding the privacy and confidentiality of our customers' personal information. This comprehensive Privacy Policy Statement is designed to elucidate how we collect, process, and secure your personal information, herein referred to as Personal Data. It is essential to carefully read this statement alongside any additional privacy or fair processing policies presented during specific interactions, ensuring a thorough comprehension of how and why we employ your data.

2. Collection of Personal Data

ESNAAD engages in the collection of a diverse range of Personal Data, including but not limited to:

Identity Data: encompassing names, usernames, marital status, title, date of birth, gender, passport details, nationality, place of birth, and photographs.

• • Contact Data: covering addresses, email addresses, and telephone numbers.
• • Financial Data: comprising bank account information, credit details, and payment card details.
• • Transaction Data: providing details about payments, products, and services purchased from us.
• • Technical Data: including internet protocol (IP) address, browser type, version, operating system details, and other technology-related information.
• • Profile Data: involving your username, password, purchases, orders, interests, preferences, feedback, and survey responses.
• • Usage Data: encompassing information about your usage of our website, products, and services.
• • Marketing and Communications Data: indicating your preferences regarding marketing from us and third parties.

Additionally, ESNAAD may request supplementary information voluntarily to enhance our service or address broader customer needs. Failure to provide necessary information for specific product or service requests may impede ESNAAD's ability to fulfil those requests adequately.

3. Collection of Personal Information

ESNAAD is committed to collecting and utilising personally identifiable information ("Personal Information") provided by users on the ESNAAD.ae website. This information encompasses your email address, name, phone number, address, credit card information, bank details, or any other pertinent Personal Information required.

4. Collection of Non-Personal Information

Upon visiting the website, ESNAAD's servers automatically record information conveyed by your browser. This data includes device IP address, browser type, operating system details, language preferences, visited webpages, time spent on pages, search queries, access times and dates, and other pertinent statistics.

5. Managing Personal Information

Users possess the autonomy to access, append, update, and delete specific Personal Information about themselves. It is important to note that certain information may persist in ESNAAD's private records post-deletion due to legal obligations, dispute resolution, and agreement enforcement. The deletion of Personal Information transpires after the expiration of the retention period.

6. Use and Processing of Collected Information

The information gathered serves multifaceted purposes, including:

• • Personalised User Experience: Tailoring our services to individual preferences.
• • Website and Customer Service Enhancement: Continuously improving user satisfaction and experience.
• • Secure Transaction Processing: Facilitating secure and efficient financial transactions.
• • Timely Response to Queries and Emails: Providing relevant and timely customer support.
• • Efficient Operation of Website and Services: Ensuring the seamless functioning of our online platforms.
• • Security Assurance and Abuse Investigation: Protecting user data and addressing any potential misuse.
• • Compliance with Legal Obligations: Adhering to applicable laws and regulations.

7. Information Transfer and Storage

Data transfers may involve storing information in a country other than the user's country of residence. Users are entitled to learn about the legal basis of information transfers and the robust security measures implemented by ESNAAD to safeguard their information.

8. Protection of Customers’ Personal Data

ESNAAD upholds stringent security standards and procedures to safeguard customers' Personal Data. Diligent efforts are made to ensure the security of your Personal Data on our systems. A dedicated team at ESNAAD oversees data protection and security policies, conducting regular reviews and ensuring employee awareness. While acknowledging that no data transmission over the internet can be guaranteed 100% secure, ESNAAD cannot warrant the security of any Personal Data transmitted to us, and users assume this risk willingly.

Customers using appropriately configured browsers receive indications of secure information transmission, usually displayed through an icon such as a padlock. The combination of a secure browser at the customer's end and ESNAAD’s stringent security measures provides the most robust security currently available.

Upon receipt of a customer’s information, ESNAAD undertakes all reasonable steps to protect that information. When ESNAAD no longer requires a customer’s information, it is either destroyed or de-identified, adhering to record retention guidelines.

9. Users' Rights

Users are endowed with various rights concerning their information, including the right to withdraw consent, object to processing, access, update, correct, restrict processing, and receive information in a machine-readable format.

10. Billing and Payments

ESNAAD utilises third-party payment processors, and users are encouraged to review the respective privacy policies governing these processors.

11. Product and Service Providers

ESNAAD may engage in agreements with other companies to provide products and services, with the sharing of Personal Information limited to specified purposes.

12. Privacy of Children

ESNAAD does not knowingly collect Personal Information from children under the age of 13. Parents are strongly encouraged to monitor their children's internet usage.

13. Newsletters

Users can voluntarily subscribe to electronic newsletters, with the option to unsubscribe at any time.

14. Cookies

The website employs "cookies" to personalise online experiences. Users have the ability to accept or decline cookies, with the acknowledgment that declining may impact certain website features.

15. Do Not Track Signals

The website does not track visitors over time and across third-party websites.

16. Links to Other Websites 

ESNAAD explicitly disclaims responsibility for the privacy practices of linked websites, encouraging users to review the respective privacy statements of such linked websites.

17. Information Security

ESNAAD secures information on servers with safeguards against unauthorised access. However, inherent risks of the internet impose certain limitations.

18. Data Breach

In the event of a data breach, ESNAAD pledges to take appropriate measures, conduct thorough investigations, report findings, and notify affected individuals if necessary.

19. Legal Disclosure

ESNAAD may disclose information if required or permitted by law, or to protect rights, safety, investigate fraud, or respond to government requests.

20. Changes and Amendments

ESNAAD retains the right to modify this Policy, with changes deemed effective upon posting on the website.

21. Acceptance of this Policy

By utilising the website or its services, users unequivocally acknowledge having read and agreed to the terms outlined in this Policy. Disagreement with this Policy prohibits access to the website and its services.

22. Review of this Policy

This Privacy Policy Statement undergoes regular review and was last updated on 24th January 2024.

23. Contact Us

For inquiries related to data access, correction, or information about our data protection policy and data types held, please address such inquiries to the Data Protection Officer for ESNAAD.

For questions, comments, and requests related to this Privacy Policy Statement or complaints regarding how ESNAAD processes your Personal Data, please contact the Data Protection Officer at email: [email protected].